Service Agreement

Customer Service Agreement:

FULL PAYMENT is required at the time of scheduling to hold your booking

REFUND is available minus any rescheduling/cancelation fee incurred

CLIENTS are ENTERED into this Service Agreement with LUX Home PHOTO upon any purchase OR use of this website

Weather Delay:

WEATHER DELAY/RESCHEDULE will be made DAY OF photoshoot by LUX Home PHOTO and rescheduled as soon as possible with no fee incurred

(Cloudy skies, light rain showers, snow flurries or snow on the ground is not a cause for weather cancellation)

Reschedule and or Cancellation:

Each APPOINTMENT is a RESERVED production window, that time is held EXCLUSIVELY for your listing and other clients are turned away

Because of that, changes within 48 hours carry a cancellation/rescheduling fee

A) We will charge a $75 CANCEL/RESCHEDULE FEE for any photoshoot cancelled 2 BUSINESS DAYS BEFORE THE PHOTOSHOOT

B) We will charge a $95 CANCEL/RESCHEDULE FEE for any photoshoot cancelled 1 BUSINESS DAY BEFORE THE PHOTOSHOOT

C) We will charge a $100 CANCEL/RESCHEDULE FEE if the home is NOT PHOTO READY, no power, unsafe in physical structure or dangerous or the shoot is canceled DAY OF THE PHOTOSHOOT

(Business days are defined as 8:00am - 5:00pm, Monday through Friday

Any notice submitted past 5:00pm on a weekday, on a weekend or holiday will be considered received on the next business day)

Staging:

A STAGING FEE will be charged for any photoshoot NOT PHOTO READY starting upon our arrival which we help to STAGE or SHUT DOWN at $40 per hour minimum

(Sorry, we are not able to move furniture)

Delivery of content:

Clients have EXCLUSIVE ACCESS to DOWNLOAD content for 1 month via Dropbox

Please upload to your personal computer

(We DO NOT STORE/SAVE your media content past 1 month of initial release, retrieval my not be possible after this date)

Liability:

Photographers and supporting production crew will not be held liable for any damage due from negligence to a home, property, artwork or artifact while providing photography services

Thank you

We take pride in providing dynamic visual images and client satisfaction

Subject to change at any time